Welcome to our guide on how to cancel a return on Takealot.
Step 1: Login
The first step to initiate a return is to log into your Takealot account. Go to the website and enter your email address and password. This will take you to your account dashboard. At the top of the page, click on ‘My Account’.
Step 2: Select ‘My Orders’
Once you are in ‘My Account’, you will be able to view your order history. Select the specific order that you want to cancel the return for, and click on the ‘Return’ button next to it.
Step 3: Cancel Return
After you click on the ‘Return’ button, you will be taken to a new page where you will be able to see the status of your return. On the right-hand side of the page, you will see a button called ‘Cancel Return’. Click on this button to initiate the cancellation process.
Step 4: Reason for Cancellation
Once you click on the ‘Cancel Return’ button, you will be taken to a new page where you will be asked to provide a reason for cancelling the return. Select the reason that applies to your situation from the drop-down list.
Step 5: Confirm Cancellation
Once you have provided a reason for cancelling the return, click on the ‘Confirm Cancellation’ button to complete the process. You will then receive a confirmation email from Takealot that your return has been cancelled.
- If you have missed the deadline to initiate a return, the ‘Return’ button will no longer be available on the order page. In this case, you will need to contact Takealot’s customer service team for assistance.
- If you have already shipped the item back to Takealot, you will not be able to cancel the return. You will need to wait for the item to be received by Takealot and the return process to be completed before you can place a new order or request a refund.
- Remember to carefully review the terms and conditions of Takealot’s return policy before initiating a return or cancellation request.
We hope that this guide has been helpful in aiding you to cancel your return on Takealot. If you have any further questions or concerns, don't hesitate to contact their customer service team.