As an FNB cardholder, there might be times when you need to block your card to prevent unauthorized transactions. Previously, a customer had to call the bank's contact center or physically visit an FNB branch for assistance in blocking a card, but now it is much simpler to do so on the FNB app. The app enables you to block your card immediately in case of a mishap or if you have lost your card.
Step by step guide on how to block your FNB card on the app
Step 1: Log in to your FNB app
The first step in blocking your FNB card on the app is to log in to the app. If you do not have the FNB app, you can download it from the Apple or Google Play Store.
Once you have logged in, you need to select the card option on the main menu.
Step 3: Tap on the card you want to block
After selecting the card option, a list of all your FNB cards will appear. Select the card that you want to block.
Step 4: Click on the “Block Card” option
On the next screen, you will be presented with several options. Click on the “Block Card” option to block your card immediately.
Step 5: Confirmation
After clicking on “Block Card,” you will receive a confirmation message. It is advisable to verify your request and ensure that you have selected the correct card to be blocked. This confirmation stage helps to prevent blocking of the wrong card, which can cause inconvenience to you when you really need to use the card.
That’s it - your card will be blocked instantly, and any attempts to use it will fail.
Reasons why you might need to block your FNB card
There are several reasons why you might need to block your FNB card. Some of them include:
- You may have lost your card.
- Your card may have been stolen.
- You may have noticed unauthorized transactions on your account.
- Your card's security code (CVV) may have been compromised.
Conclusion
Blocking your FNB card on the app is a straightforward process that you can do in a few simple steps. If you have lost your card or suspect that it may have been stolen, be sure to act quickly by following the above steps to block your card on the FNB app.
Remember, it is essential always to keep your card details and security information safe and secure to prevent unauthorized access to your account. Additionally, you can keep other essential details of the bank, such as customer care, branch locations, emergency numbers, among others.
