Welcome to our blog where we aim to educate you on everything surrounding your DStv ownership. Are you planning on selling your DStv decoder? Or perhaps you have just inherited a DStv account that you now wish to transfer into your own name. Whatever the case may be, changing DStv ownership is a fairly simple process that we will guide you through step by step.
Step 1: Preparing for the ownership change
The first step towards changing your DStv ownership is to ensure that you have all the necessary documentation in place. You will need to have the following on hand:
- A copy of your ID or passport
- A proof of residence
- The decoder serial number
You can easily locate the decoder serial number on the bottom panel, on the box or via the DStv App.
Step 2: Completing the DStv ownership form
Once you have all the required documentation, you will need to complete the DStv ownership transfer form. It is important to ensure that all the information provided on the form is accurate, to avoid unnecessary delays. You can find the ownership transfer form on the DStv website or alternatively, you can request one from any MultiChoice branch.
Tip:
You can save time by downloading and completing the form online, instead of manually completing it at the MultiChoice office.
Step 3: Submitting the ownership transfer form
Once you have completed the form, you will need to submit it to a MultiChoice office near you. Along with the form, you will need to include the supporting documentation mentioned earlier.
Tip:
If you are selling the decoder, it is important to ensure that the new owner is present when the transfer form is submitted. This is to ensure that they sign the required documentation to confirm the ownership transfer.
Step 4: Wait for confirmation
Once the ownership transfer form has been submitted, you will need to wait for confirmation from MultiChoice. This typically takes 24-48 hours. You can follow up on the transfer status by contacting the MultiChoice Customer Service Centre.
Important note: During the ownership transfer process, your DStv services will not be interrupted.
Step 5: Confirmation of ownership transfer
Once the ownership transfer process is complete, you will receive a notification from MultiChoice confirming the transfer of ownership. It is important to keep this document in a safe place as it serves as proof of ownership.
Tip:
Ensure that you keep all your DStv documentation in a safe and easily accessible place. This includes your proof of payment, decoder specifications and any official correspondence from MultiChoice.
Congratulations! You have successfully changed your DStv ownership. We hope this guide has been helpful in easing the process for you. Do not hesitate to contact MultiChoice should you require further assistance.
