Are you a Telkom customer and wondering if you are eligible for an upgrade? Checking whether you qualify for an upgrade is an easy process. In this article, we will guide you step by step on how to check your Telkom upgrade eligibility using different methods.
Using the Telkom USSD service
The easiest and quickest way to check your Telkom upgrade eligibility is by using the Telkom USSD service. Follow the steps below:
- Dial *180# on your Telkom line.
- Select Option 5 (Upgrade).
- Select Option 1 (Check Upgrade Status).
- You will receive an SMS indicating whether you qualify for an upgrade or not.
Using Telkom App
Telkom has a user-friendly mobile app that provides customers with a variety of services, including checking upgrade eligibility. Here's how to go about it:
- Download the Telkom mobile app from Google Play Store or Apple App Store.
- Log in using your Telkom number and PIN.
- Click on the “Upgrade Status” icon.
- You will receive a notification of your current upgrade status.
Contacting Telkom Customer Care
If the methods mentioned above do not work for you, you can always contact Telkom customer care through the following channels:
- Call 180
- Send an email to [email protected]
- Message Telkom Customer Care on Twitter @TelkomKenya_Care
Tips to Qualify for an Upgrade
Want to increase the chances of qualifying for an upgrade? Here are some useful tips:
- Pay your bills on time.
- Avoid defaulting on your payments.
- Ensure that you have been a Telkom customer for at least 6 months before requesting an upgrade.
Note: The methods and tips mentioned above are applicable for Telkom customers in Kenya.
Checking your Telkom upgrade eligibility is a crucial step towards getting the best services and products from Telkom. Follow the methods and tips shared above to determine your upgrade status and upgrade your Telkom line as necessary.
