Have you ever lost an important MTN phone number and wondered how to get it back? Losing an MTN phone number can be a hassle, especially if you've had it for years and have numerous contacts saved. Fortunately, getting your old MTN number back is not as hard as you may think. This blog post will guide you on how to retrieve your old MTN number.
How to retrieve my old MTN number
Remembering the phone number associated with a particular SIM card can be difficult, especially if it has been some time since you last used it. However, there are a few ways to retrieve your old MTN number.
Method 1: Visit an MTN office
The easiest way to retrieve your old MTN number is by visiting any MTN office near you. All you'll need is a valid form of identification such as your national ID, driver's license, or passport. Once at the MTN office, request a SIM swap and provide the customer care representative with the necessary information required, including the old SIM card serial number and the new SIM serial number. You may be required to pay a fee for the SIM swap.
Method 2: Use the MTN online service
If visiting an MTN office is not an option, you can also retrieve your old MTN number using the MTN online service. Simply visit the MTN website and click on the 'Retrieve lost SIM' option. Enter the phone number that is associated with the lost SIM card and provide other requested details such as your registered name and date of birth. A verification code will be sent to the phone number you provided as an alternative phone number during registration. Use the verification code to complete the process.
What to do after retrieving your old MTN number
After retrieving your old MTN number, it is important to update your contacts with the new number. You can do this by exporting your contacts to your new SIM card, or you can simply send a message to all your contacts informing them of the SIM swap and providing them with your new number.
Finally, it is important to note that preserving your phone number is crucial and it is recommended that you always keep your SIM active. If you are not able to use your SIM card for an extended period, it is advisable to keep it active by recharging it with airtime at least once every 90 days. Failure to do so may result in the network provider deactivating the SIM card, and you may have to follow the same procedure outlined above to retrieve your old MTN number.
