Capitec is one of the leading banks in South Africa, offering a range of banking services to its customers. The Capitec mobile banking app is an innovative platform that allows you to make payments, manage your accounts, and perform other banking tasks quickly and easily. However, there may be times when you need to resend proof of payment on the Capitec app. This article will provide you with step-by-step instructions on how to do that.
Step 1: Log in to the Capitec App
The first step is to log in to the Capitec app. To do this, you will need to enter your account number and PIN. If you have forgotten your PIN, you can reset it by clicking on “Forgot your PIN?” on the login screen.
Step 2: Open the Transaction History
Once you have logged in, click on the “Transactions” option in the menu. This will take you to your transaction history.
Step 3: Select the Payment You Want to Resend
Scroll through your transaction history and find the payment that you need to resend proof of. Click on the payment to open its details.
Tip:
If you have a long transaction history and cannot find the payment you are looking for, you can use the search function to search for the recipient or the date of the payment.
Step 4: Resend Proof of Payment
Once you have opened the payment details, scroll down to the “Proof of Payment” section. Here, you will see the option to “Resend proof of payment”. Click on this option.
Tip:
If you do not see the option to resend proof of payment, it may be because the payment has already been confirmed. In this case, you can contact Capitec customer support for assistance.
Step 5: Confirm Resend of Proof of Payment
After clicking on “Resend proof of payment”, you will be asked to confirm that you want to resend the proof of payment. Click “Yes” to confirm.
Step 6: Check Your Email
Capitec will send the proof of payment to the email address that you used to register your account. Check your email inbox for the proof of payment.
Tip:
If you do not receive the proof of payment within a few minutes, check your spam folder. If it is not in your spam folder, contact Capitec customer support for assistance.
That’s it! You have successfully resent proof of payment on the Capitec app. Remember to keep a record of all your transactions and proof of payments for your own records.
