How To Reverse A Debit Order Capitec

How To Reverse A Debit Order Capitec

Debit orders are convenient ways to pay your bills automatically, without worrying about due dates and missed payments. However, sometimes you may need to reverse a debit order for various reasons such as insufficient funds, fraudulent activity or unauthorized debit. If you are a Capitec Bank account holder, you can easily reverse a debit order through your banking app, online banking or by visiting your nearest branch.

📝 Index
  1. Reversing a Debit Order on Capitec Banking App
  2. Reversing a Debit Order on Capitec Online Banking
  3. Reversing a Debit Order at a Capitec Branch
    1. Final Thoughts

Reversing a Debit Order on Capitec Banking App

Capitec Banking App is a fast and secure way to manage your money on the go. To reverse a debit order on the app, you need to follow these steps:

  1. Open your Capitec Banking App on your smartphone or tablet.
  2. Enter your login details to access your account.
  3. Tap on "Transact" on the menu bar.
  4. Tap on "Debit Orders" to see a list of all debit orders linked to your account.
  5. Select the debit order you wish to reverse and tap on "Reverse". If you cannot find the debit order in the list, you may need to wait until the next business day.
  6. Confirm the reversal by entering your PIN or using your biometric data (fingerprint or facial recognition).
  7. You will receive a notification on your app and via SMS confirming the reversal.

Reversing a Debit Order on Capitec Online Banking

Capitec Online Banking is another way to manage your finances from the comfort of your home or office. To reverse a debit order on the website, follow these steps:

  1. Go to the Capitec Bank website and login with your details.
  2. Click on "Accounts" on the menu bar and select the account where the debit order was deducted.
  3. Click on "Debit Orders" to see the list of all debit orders linked to your account.
  4. Select the debit order you want to reverse and click on "Reverse".
  5. Enter your PIN and click on "Submit" to confirm the reversal.
  6. You will receive a notification on your phone and via email confirming the reversal.
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Reversing a Debit Order at a Capitec Branch

If you prefer to visit a Capitec branch to reverse a debit order, you may do so during business hours. Make sure to bring your ID book or card and proof of the debit order such as a bank statement or proof of payment. Follow these steps:

  1. Queue at the branch and inform the consultant that you want to reverse a debit order.
  2. Show your ID book or card and proof of the debit order.
  3. The consultant will verify your details and initiate the reversal process.
  4. Confirm the reversal on the screen and sign the necessary documents.
  5. You will receive a receipt and confirmation of the reversal.

Final Thoughts

Reversing a debit order on Capitec is a simple and straightforward process that can be done through the app, online banking or at a branch. Make sure to keep track of your debit orders and your account balance to avoid failed debit orders or penalties for insufficient funds. If you suspect fraudulent activity, contact Capitec immediately to report the matter and protect your account.

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