Welcome to the world of finance, where transactions take place every day, and every cent counts. Unfortunately, mistakes can happen, and one of the most common ones is sending cash to the wrong recipient. Fortunately, if you bank with Capitec, reversing a cash send is possible. In this blog post, we will discuss how to reverse a cash send on Capitec.
What is a Cash Send?
A cash send is a simple and convenient way to send money to someone using your cellphone. The money you send is transferred instantly, and the person on the receiving end can withdraw the cash from an ATM without the need for a bank account.
Why do you need to Reverse a Cash Send?
There are many reasons why you may need to reverse a cash send. Perhaps you realized that you sent money to the wrong person or made an incorrect transfer amount. Whatever the reason, Capitec allows its customers to reverse cash sends under certain conditions.
Conditions to Reverse a Cash Send on Capitec
Capitec Bank allows customers to reverse a cash send if:
- The money has not been withdrawn from an ATM using the secret code provided to the recipient.
- The cash send was not made to an eWallet.
- The cash send was not made to a non-South African cellphone number.
How to Reverse a Cash Send on Capitec
Here are the steps to follow to reverse a cash send on Capitec:
- Dial *120*3279# on your cellphone and select “Reply”.
- Select “1” for “Banking”.
- Select the “Reverse Transaction” option.
- Enter your secret code.
- Select the cash send transaction you want to reverse.
- Enter the reason for reversing the transaction.
- Confirm the transaction reversal.
Note that you may be charged a fee for reversing a cash send, depending on the amount of the transaction.
Conclusion
Reversing a cash send on Capitec is a simple process if the transaction meets the set conditions. It is important to carefully check the recipient's details before making a cash send to avoid making mistakes that may result in the need to reverse the transaction. If you have any difficulties reversing a cash send, contact Capitec customer support for assistance.
