How To Reverse Money On Capitec

Welcome to our article where we will walk you through the process of reversing money on Capitec. Sometimes, when sending money or making payments, mistakes happen, and we end up sending funds to the wrong destination or making an erroneous transaction. Capitec Bank makes it possible to reverse these transactions by following a few simple steps. In this guide, we will show you how to do this.

  1. Understanding Reversal of Transactions on Capitec
    1. When Can You Reverse a Transaction on Capitec?
  2. The Process of Reversing Money on Capitec
    1. Step 1: Contact Capitec Bank
    2. Step 2: Complete the Reversal Form
    3. Step 3: Submit the Reversal Form
    4. Step 4: Wait for Confirmation
  3. Tips for Reversing Money on Capitec
  4. Conclusion

Understanding Reversal of Transactions on Capitec

Before we dive into the process of reversing transactions on Capitec, it is important to understand what this process entails. A transaction reversal is essentially a process where the money sent is returned back to the sender's account. Capitec Bank facilitates this process to help customers who have made transactions to the wrong person or have sent money erroneously.

When Can You Reverse a Transaction on Capitec?

Not all transactions on Capitec can be reversed. Below are some circumstances where a transaction can be reversed:

  • When the recipient is not known, has not yet claimed the payment, or the payment has not yet been collected.
  • When there are errors such as wrong payment amounts or incorrect payment details.
  • When payments have been made to deceased estates or are not intended for use by the recipient.

The Process of Reversing Money on Capitec

Now that we know when we can reverse a transaction, let us look at the steps involved in doing so. The process of reversing payments on Capitec is straightforward and can be done quickly.

Step 1: Contact Capitec Bank

The first step in reversing money on Capitec is to contact the bank immediately. It is best to contact Capitec as soon as you realise the error. You can reach the bank by calling the customer care line at 086 010 2043 or visiting any of the Capitec branches. You will need to provide your account details and the transaction details such as the date, amount, and recipient's account number or ID.

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Step 2: Complete the Reversal Form

The next step is to complete a reversal form that the bank provides. This form will require you to fill out your details, including your account number, name, and ID number. You will also need to provide the details of the transaction you wish to reverse, including the payment reference number, payment amount, and the recipient's name and account number. Ensure that you have all the necessary details before filling in the form.

Step 3: Submit the Reversal Form

After completing the form, submit it to the Capitec branch or email it to your personal banker for processing. The bank will then investigate the transaction and verify the details provided before processing the reversal.

Step 4: Wait for Confirmation

After submitting the reversal request, it may take up to five working days for the bank to process the request. Once the reversal process is complete, you will receive confirmation from the bank that the transaction has been reversed.

Tips for Reversing Money on Capitec

Below are some tips to consider when reversing money on Capitec:

  • Act quickly: The earlier you initiate the reversal process, the higher the chances of success.
  • Ensure you have all the details: Before filling in the reversal form, ensure all the details, including the payment reference number and recipient's details, are accurate.
  • Contact Capitec Customer Care for Assistance: If you are not sure how to initiate a reversal process, contact customer care for guidance on the steps involved.


If you have made an erroneous transaction or sent money to the wrong person on Capitec, do not worry. You can initiate the reversal process by contacting the bank and requesting a reversal form. Ensure that you act quickly and provide accurate details to increase the chances of a successful reversal. We hope that this guide has provided valuable insights on the reversal process on Capitec.

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