Welcome to our guide on how to clear your DStv error code.
What is DStv error code?
DStv error code is a message displayed on your TV screen when there is a problem with your DStv decoder or smartcard. The error code helps to identify the problem, making it easier to solve.
Common DStv error codes
There are several DStv error codes, but some of the most common ones include:
- E16-4: This error code indicates that your smartcard is not activated. You will need to activate your smartcard to clear the error code.
- E18: This error code indicates that your smartcard is not inserted correctly or has been removed. You will need to insert your smartcard correctly to clear the error code.
- E30: This error code indicates that your smartcard is not paired correctly with your decoder. You will need to contact DStv to help you pair your smartcard and decoder.
- E48-32: This error code indicates that your signal strength is weak or there is no signal. You will need to check your signal strength or call a technician to help you solve the problem.
How to clear DStv error codes
To clear your DStv error code, you will need to follow some simple steps:
Step 1: Check your connections
You need to ensure that your decoder and TV are properly connected with the right cables. Make sure that your cables are not damaged and are firmly plugged in. This can help clear some DStv error codes like E16-4 and E18.
Step 2: Reset your decoder
If checking your connections does not help, you can try resetting your decoder. To reset your decoder, press and hold the reset button at the back of your decoder for 10 seconds. This can help clear some DStv error codes like E30.
Step 3: Clear error code through DStv app or website
You can also clear some DStv error codes through the DStv app or website. Simply log in to your account and select the "Clear error code" option. This can help clear some DStv error codes like E16-4.
Step 4: Call DStv customer care
If you have tried all the above steps and your error code persists, the best option is to call DStv customer care. The customer care agent will assist you in clearing the error code or escalate the problem to a technician.
Conclusion
DStv error codes can be frustrating, but they are simple to solve. By following the steps outlined above, you can clear most DStv error codes and enjoy uninterrupted viewing.
