As a DStv subscriber, it can be frustrating to have your service disconnected due to non-payment. However, it is important to know how much the reconnection fee is so that you can plan accordingly. In this article, we will explore the DStv reconnection fee and everything you need to know about it.
What is the DStv Reconnection Fee?
The DStv Reconnection Fee is a fee charged by MultiChoice Africa for subscribers who have had their DStv service disconnected due to non-payment. This fee is charged in addition to the outstanding subscription fees and any late payment penalties.
How Much Is the Reconnection Fee?
The DStv Reconnection Fee varies depending on your location and subscription package. In South Africa, the reconnection fee is currently R180, while in Nigeria it is N1,800. It is important to note that these fees are subject to change without prior notice, so it is always best to confirm with MultiChoice Africa directly.
When Do You Need to Pay the Reconnection Fee?
Once your DStv service has been disconnected, you will need to settle any outstanding subscription fees, late payment penalties, and the reconnection fee before you can have your service restored. DStv subscribers have a grace period of two weeks after disconnection to make the necessary payments before their service is terminated fully.
Are There Any Exemptions to the Reconnection Fee?
In some cases, MultiChoice Africa may waive the reconnection fee entirely. This is usually done on a case-by-case basis and is dependent on the reason for disconnection. For example, if your service was disconnected due to technical issues on the DStv side, you may not be required to pay the reconnection fee.
Overall, it is important to stay on top of your DStv subscription payments to avoid disconnection and the accompanying fees. The DStv reconnection fee can be a significant expense, especially if you have multiple accounts or premium subscription packages. By understanding the reconnection fee and its associated costs, you can plan accordingly and avoid any service disruption.