As a Capitec card holder, when your card is lost or stolen, the first thing to do is to block it to prevent unauthorized usage. Fortunately, you don't need the Capitec app to block your card. Here is a step-by-step guide on how to block Capitec card without the app.
Step 1: Call the Capitec Client Care Centre
The first step is to call Capitec Client Care Centre. The number is available on Capitec's website, or you can find it on the back of your card. You will be prompted to verify your identity by answering some security questions. Once your identity is verified, the agent will block your card.
Step 2: Visit a Capitec branch
If for some reason you cannot call the client centre, you can visit a Capitec branch to block your card. Bring along your identification document and Capitec card.
Things to remember when visiting a Capitec branch:
- Visit a Capitec branch as soon as possible after you notice your card is missing.
- Bring your ID or passport and your Capitec card.
- Inform the agent that your card is lost or stolen and that you want it to be blocked.
Step 3: Report the lost or stolen card to the police
In case your card was stolen or lost due to theft, it is important you report it to the police. They may request the card details and also give you a crime reference number for insurance purposes.
Things to remember when reporting to the police:
- Report the loss or theft to the police station closest to where it happened.
- Provide as much information as possible, including the time and location of the loss or theft.
- Request a police report or a reference number to use it in case of claiming from your insurance.
Conclusion
Blocking your Capitec card is an important step to take as soon as you notice it missing. You can either call the Capitec Client Care Centre, visit a Capitec branch, or report to the police to block it. Remember to always keep your card safe and never share your PIN with anyone.
