Cell C is a leading telecommunications provider in South Africa that offers a range of subscription services. These subscriptions are available for upgrading data, voice, and SMS packages. Sometimes, customers may want to cancel Cell C subscriptions for various reasons such as financial constraints or lack of usage. Cancelling your subscription may seem daunting, but the process is straightforward. In this post, we'll take you through a step-by-step guide on how to cancel Cell C subscriptions.
Steps on How to Cancel Cell C Subscriptions
Step 1: Dial the USSD Code
The first step to cancelling your Cell C subscription is to dial the USSD code *133*1# on your Cell C mobile number. This code will prompt a menu for you to select the service or product which you wish to cancel. Follow the instructions provided by the code.
Step 2: Contact Cell C Customer Care
If the USSD code does not work or if you have any queries regarding the cancellation process, you can contact Cell C customer care directly. Call the Cell C customer care line on 135 from your Cell C mobile number, or on 084 135 from any other phone. Once connected, follow the instructions provided by the customer care agent.
Step 3: Submit a Cancellation Request
You can also cancel your Cell C subscription by submitting a cancellation request online. Visit the Cell C website and navigate to the "My Account" section. Log in to your account and follow the prompts to submit a cancellation request. You will receive an email or SMS confirming that your request has been received.
Things to Keep in Mind
- Cell C may charge you an early cancellation fee if you are still in a contract period.
- Your outstanding bills or balances need to be paid before closing your Cell C account.
Conclusion
Cancelling a Cell C subscription is a straight forward process as we have seen in this article. Whether you decide to use the USSD code, customer care services, or the online form, it is essential to ensure that you follow the right procedure. Consider keeping in mind the conditions surrounding the cancellation process before making the final decision. By following these guidelines, you will successfully cancel your Cell C subscription.
