If you are a Cell C user, you might need to do a SIM swap at some point. This process allows you to replace your current SIM card with a new one so that you can continue using your Cell C services. Here is how to do a SIM swap on Cell C.
What is a SIM swap?
A SIM swap is the process of replacing your current SIM card with a new one. You might need to do this if your SIM card is lost, stolen, or damaged. This process ensures that you can continue to use your Cell C mobile number without any interruptions.
How to initiate a SIM swap on Cell C
The first step is to visit a Cell C store or call the customer care center on 084 135. Once you have contacted Cell C, you will need to provide them with your mobile number, your ICASA-approved identification document (ID), and your proof of residence.
Documents required for SIM swap:
- Mobile number
- ICASA-approved identification document (ID)
- Proof of residence
Once Cell C has confirmed your identification and updated your account, you will need to wait for a period of 24 hours before inserting your new SIM card. This waiting period allows for the de-activation of your old SIM card and the activation of the new one.
How to insert your new SIM card
Once the waiting period is over, you can insert your new SIM card into your phone. You will need to ensure that your phone is switched off before you remove the old SIM card and insert the new one.
Steps to insert your new SIM card:
- Switch off your phone
- Remove the back cover of your phone
- Remove the old SIM card
- Insert the new SIM card
- Replace the back cover
- Switch on your phone
Once your phone is switched on, you should be able to make and receive calls and messages using your Cell C mobile number.
Conclusion
Initiating a SIM swap on Cell C is an easy process that ensures you can continue using your mobile number without any disruptions. Ensure that you have all the required documents before contacting Cell C, and follow the steps to insert your new SIM card carefully.
