Are you experiencing difficulty restoring channels on your DStv Now account? It can be frustrating when you eagerly anticipate your favorite show or program and then find that the channels aren't appearing on your screen as they should. Fortunately, restoring channels is an easy process that requires just a few simple steps.
Step 1: Confirm Your Subscription
The first step in restoring channels is to ensure that you have paid for a subscription plan that includes the channels you are looking for. You can get in touch with DStv customer care for assistance with this. Once you confirm that you are subscribed to the necessary channels, move on to the next step.
Step 2: Check Your Internet Connection
One of the main reasons for channel restoration issues on the DStv Now platform is weak internet connectivity. Try troubleshooting your internet connection by resetting your router or modem, or by connecting to a different network.
Step 3: Clear the Cache of Your Device’s Browser
Another simple yet effective troubleshooting step is to clear the cache of your device’s browser. This is because when you load a website or an app regularly, your device stores the data from the site or app to make it faster to load next time. Over time, this stored data can cause problems. Clearing the cache solves this.
Here is how to clear the cache on the most commonly used browsers-:
Google Chrome
Click on the three dots at the top right corner of your screen, choose ‘History’ then ‘Clear browsing data’. Here, select the time range and type of information you want to delete, then click on ‘Clear data’.
Firefox
Click the three horizontal line icon at the top right corner of your screen, choose ‘Options’ then click on ‘Privacy & Security’. Here, in the Cookies and Site Data section, click ‘Clear Data’, choose ‘Cached Web Content’ and then click on ‘Clear’.
Step 4: Upgrade the Version of Your DStv Now App
If you are still having channel restoration issues, it may be because your version of the DStv Now app is outdated. Check for available updates and upgrade accordingly.
Step 5: Reset Your DStv Now Password
In rare cases, issues of channel restoration may be related to the account password. You can reset your password by following the prompts on the DStv Now website or app.
Conclusion
By following these easy steps, you can get back to enjoying your favorite channels on DStv Now. Remember to confirm your subscription, check your internet connection, clear your browser’s cache, upgrade your app and reset your password if necessary.
