How To Reverse Debit Order On Fnb App

How To Reverse Debit Order On Fnb App

As more people choose to do their banking through mobile apps, the convenience of being able to control your finances from your phone is undeniable. However, there may be times when you accidentally approve a debit order payment that you did not intend to make. This can cause frustration and anxiety, especially if you were counting on those funds for other important expenses. Fortunately, if you bank with FNB and use their mobile app, reversing the debit order is a simple process.

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Table
  1. Step One: Log in to your FNB App
  2. Step Two: Access Your Account History
  3. Step Three: Select the Debit Order Payment
  4. Step Four: Choose the Reverse Payment Option
  5. Step Five: Wait for Payment Reversal Confirmation
    1. Tips and Best Practices:
    2. The Bottom Line:

Step One: Log in to your FNB App

The first step in reversing a debit order is to log in to your FNB mobile banking app. Ensure that you have access to the specific account that the debit order was paid from. If you are not already registered for their mobile banking service, you can download the app and easily sign up using your FNB account details.

Step Two: Access Your Account History

Once you have logged in to your account, navigate to your account history. This can be found by selecting the account that the debit order was paid from and scrolling down to the transaction history section. Here you will be able to see all of the recent transactions that have taken place in this account, including the debit order payment that you wish to reverse.

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Step Three: Select the Debit Order Payment

Find the debit order payment that you wish to reverse in the transaction history list. It is often easier to sort the transactions by date to help you locate the payment quickly. Be sure to double-check the details of the payment to ensure that you are reversing the correct transaction. Once you have identified the correct debit order payment, select it by clicking on it.

Step Four: Choose the Reverse Payment Option

After selecting the debit order payment, you will be redirected to a new page where you will be presented with several options related to the payment. To reverse the payment, choose the "reverse payment" option. This will prompt a confirmation message to appear, reminding you that reversing the payment will result in the funds being returned to your account. Ensure that you still want to reverse the payment, then click the "confirm" button.

Step Five: Wait for Payment Reversal Confirmation

After confirming the payment reversal, you must wait for the confirmation message to appear. This message will confirm that the payment has been reversed and the funds have been returned to your account. This process may take a few minutes to complete, depending on your internet connection speed.

Tips and Best Practices:

  • Check your account history regularly to ensure that you are aware of all recent transactions and can quickly identify any accidental debit order payments.
  • Contact FNB support if you experience any issues with reversing a payment or require further assistance.
  • Set up payment notifications in your FNB app settings to receive alerts when a new payment is made or when your account balance reaches a certain threshold.

The Bottom Line:

If you bank with FNB and accidentally approved a debit order payment that you did not intend to make, don't panic. Simply follow the above steps to easily reverse the payment and have the funds returned to your account. By staying vigilant and regularly checking your account history, you can ensure that you maintain control over your finances and avoid any unnecessary expenses.

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