Welcome to my article on how to reverse EFT payments on the Nedbank app. If you have ever made an electronic funds transfer (EFT) payment and realized afterward that you made a mistake, you may have panicked, thinking you may have lost your money for good. However, Nedbank has made it easy for its app users to reverse EFT payments. In this article, I will show you how you can reverse an EFT payment on the Nedbank app.
Step-by-step guide on reversing EFT payments on the Nedbank app
Step 1: Log in to the Nedbank app
The first step to take is to open the Nedbank app on your smartphone and log in to your account.
On the app's main menu, tap ‘Payments’.
Next, click on the ‘History’ tab from the top menu to see your transaction history.
Step 4: Locate the EFT payment and click ‘Reverse Payment’
Browse through the list of transactions until you find the erroneous EFT payment you want to reverse from the app's transaction history. Click on the transaction and select the ‘Reverse Payment’ button.
Step 5: Confirm the transaction reversal
You will be prompted to confirm the transaction reversal. Double-check to ensure that you have selected the right transaction to reverse. Click ‘Confirm’.
Step 6: Wait for the reversal confirmation
After submitting your reversal request, the transaction reversal should be immediate. However, it is advisable to wait for at least five minutes to ensure that the transaction reversal is complete.
What to do if there is a delay in transaction reversal
If you have waited for more than ten minutes, and the transaction reversal has not reflected on your account, it is best to reach out to the Nedbank customer care center for assistance. You can call the customer care center on +27 860 555 111, email them at [email protected], or reach out via Twitter or Facebook for help.
Conclusion
The process of reversing an EFT payment on the Nedbank app is straightforward and effortless. Following the step-by-step guide highlighted in this article will help you reverse any erroneous EFT payments without stress. Remember to always double-check your transactions before proceeding to avoid any errors.
