How To Reverse Ewallet Payment On Fnb App

How To Reverse Ewallet Payment On Fnb App

Welcome to this guide on how to reverse eWallet payments on the FNB app. In today's world, digital payments have become a vital aspect of our financial transactions. However, sometimes mistakes happen, and we may need to reverse a payment that was made to an unintended recipient.

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Table
  1. What is an eWallet?
  2. Why would you need to reverse an eWallet payment?
  3. Steps to follow for reversing an eWallet payment
    1. Step 1: Open the FNB app
    2. Step 2: Select the transaction you want to reverse
    3. Step 3: Click on 'Reverse'
    4. Step 4: Fill in the reversal form
    5. Step 5: Submit the reversal form
  4. Conclusion

What is an eWallet?

An eWallet is an electronic digital wallet that stores financial transactions in a secure platform. With the FNB app, you can send money easily to friends, family or pay bills, among other transactions. To access this service, you need to sign up for the FNB app and a linked bank account, which will fund your eWallet.

Why would you need to reverse an eWallet payment?

One of the biggest concerns people have with eWallets is the risk of sending money to the wrong recipient by mistake or sending the wrong amount. In such instances, it is essential to reverse the transaction and recover the funds. For example, you may have sent money to the wrong phone number, the recipient's phone number may be inactive, or the recipient no longer needs the funds.

Steps to follow for reversing an eWallet payment

Step 1: Open the FNB app

Open the FNB app on your mobile device and log in using your credentials. Once logged in, select the eWallet option to view your available transactions.

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Step 2: Select the transaction you want to reverse

Scroll through your transaction list and identify the payment you want to reverse. Click on the payment to access more details about the transaction.

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Step 3: Click on 'Reverse'

Once you have opened the payment details, click on the 'Reverse' button to initiate the reversal process. This will prompt the app to open a payment reversal form.

Step 4: Fill in the reversal form

The reversal form requires you to provide specific details about the payment, including the exact amount, the recipient's cellphone number and the reason for the reversal. Ensure that you provide accurate information to avoid any delays in the reversal process.

Step 5: Submit the reversal form

Once you have filled in the reversal form, review the details to ensure that everything is correct before submitting it. Click on the 'Submit' button to send the form to the FNB customer service team for processing.

Conclusion

Reversing eWallet payments on the FNB app is an easy process that anyone can follow. It is crucial to correct any mistakes you may have made when sending money to avoid the risk of losing your hard-earned cash. Remember to keep your login credentials safe to avoid unauthorized access to your FNB app account. For more information on this process, get in touch with FNB customer service, and they will guide you through the steps.

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