As the world of banking is moving towards digitization, online banking and ewallets are becoming more prevalent. In South Africa, the FNB (First National Bank) app is one of the most popular platforms for online banking and ewallet management. One common concern users face is the reversal of ewallet transactions. If you are also facing this issue, this article is for you. In this post, we will guide you through the step by step process of reversing ewallet money on the FNB app.
Step 1: Open the FNB App
The first step is to open the FNB app on your smartphone. If you haven't already downloaded the app, you can do so from the Google Play Store or the Apple App Store.
Step 2: Log in to Your Account
Next, log in to your account using your username and password. If you have enrolled in biometric authentication, you can use fingerprint or facial recognition to log in.
Step 3: Select the Ewallet Option
Once you are logged in, select the ewallet option from the home screen of the app. This will take you to the ewallet management page.
Step 4: Select the Transaction to be Reversed
On the ewallet management page, locate the transaction that you want to reverse. Click on it to open the transaction details screen.
Step 5: Select the Reverse Option
On the transaction details screen, locate the "reverse" option and click on it. This will open a confirmation prompt on your screen.
Step 6: Confirm the Reversal
Read the confirmation prompt carefully and make sure that you want to proceed with the reversal. If you are sure, click on "confirm" to initiate the reversal process.
Note:
It is important to note that ewallet reversals can only be initiated if the recipient has not yet withdrawn the money. If the recipient has already withdrawn the money, the reversal process will not be successful.
In conclusion, reversing ewallet money on the FNB app is a simple and straightforward process that can be completed in a few easy steps. However, it is important to exercise caution while performing any financial transactions online. Always make sure to double-check the details before initiating any transaction to avoid any errors or fraudulent activities.
