Have you ever made a payment through FNB eWallet wrongly? If yes, then you most definitely know how frustrating it can be. But did you know that reversing an eWallet payment transaction is possible? Well, it is! In this article, we will go through the necessary steps to reverse an FNB eWallet payment.
Step One: Contact FNB Customer Care
The first step in reversing an FNB eWallet payment is to contact FNB customer care. You can reach them via phone call or email. You need to share all the details of the transaction such as your name, cell phone number, and the recipient's cell phone number. Additionally, provide the exact amount that you mistakenly sent and the date of the transaction.
Make Sure You Have Sufficient Funds in Your Account
Before contacting FNB customer care, ensure that you have enough funds in your account. FNB will not reverse the transaction if you have insufficient funds in your account. You will have to wait until you make a new deposit.
Step Two: Provide Proof of Payment
Once you contact FNB customer care, they will request proof of payment. This can be a screenshot or a copy of the SMS that confirms the original transaction.
Ensure That You Have Provided Accurate Proof
It is essential to ensure that the proof of payment you provide is accurate. Any discrepancies in the proof will delay the reversal process. In some instances, FNB may require additional evidence, such as a bank statement, to verify the transaction.
Step Three: Wait for FNB To Reverse The Payment
After providing all the necessary information and proof of payment, FNB will begin the reversal process. This step can take 24 to 48 hours, depending on how busy customer care is at the time. Once the reversal is complete, the funds will be returned to your account, and you can resend them correctly.
Don’t Resend The Incorrect Payment
It is essential to be patient and wait for FNB to complete the reversal process. Resending an incorrect payment before FNB can reverse it will result in double payments to the recipient.
Conclusion
In conclusion, making a wrong eWallet payment can be frustrating, but it is reversible. Remember to contact FNB customer care as soon as possible and provide all the necessary details and proof of payment. Most importantly, have patience while FNB undoes the transaction, and do not resend the incorrect payment.
