Have you ever experienced a situation where your Capitec card got blocked during a transaction? Being unable to use your card can leave you helpless in the middle of a payment procedure or ATM transaction. In this article, we will discuss the reasons why your Capitec card may get blocked and how to unblock it.
Why Is My Capitec Card Blocked?
The reasons for your card being blocked may vary depending on the circumstances. Here are some common reasons:
- Entering the wrong PIN at an ATM or point of sale device
- Making too many incorrect PIN entries
- Exceeding the daily transaction limit
- Lost or stolen card
- Suspicion of fraudulent activity on the account
- Past due payments or unpaid fees
If you suspect your card has been lost or stolen, it is essential to report it immediately by calling Capitec's emergency hotline on *120*3279#.
How To Unblock Your Capitec Card
When your Capitec card is blocked, you cannot conduct any transactions or withdraw money from an ATM. But, don't worry, the process to unblock your Capitec card is easy and straightforward.
Option 1 - Reset Your PIN
The simplest way to unblock your Capitec card is by resetting your PIN. To reset your PIN, follow these steps:
- Visit any Capitec ATM or branch with your ID or passport
- Insert your card into the card slot and enter any random PIN
- Select "Proceed"
- Select "Pin Services"
- Choose "Select New PIN"
- Enter your new PIN twice, and select "Proceed"
- Wait for the transaction to complete and collect your card.
After resetting your PIN, your Capitec card should be unblocked and ready to use.
Option 2 - Contact Capitec Customer Service
If you are unable to reset your PIN, you can contact Capitec's 24/7 customer care center by dialing 0860 10 20 43. When connected, explain the situation to the representative who will verify your identity before unblocking your account for you.
Tips To Prevent Your Capitec Card From Getting Blocked
Here are a few things you can do to prevent your Capitec card from getting blocked in the future:
- Always enter the correct PIN
- Avoid making more than three incorrect PIN entries
- Monitor your daily transaction limits and don't exceed them
- Report lost or stolen cards immediately
- Keep your Capitec app or online banking up-to-date for notification purposes
- Regularly check your account for suspicious activity.
Conclusion
Unblocking your Capitec card is a simple process, but always remember to take precautionary measures to avoid getting it blocked in the first place. If you are ever in doubt or unsure about why your Capitec card may be blocked, contact Capitec customer support right away.
