How To Cancel A Debit Order Capitec

How To Cancel A Debit Order Capitec

If you're a Capitec Bank user, you might have set up debit orders to pay bills or subscriptions. While debit orders can simplify your finances, they can also lead to unauthorized or unexpected charges. If you want to stop a debit order with Capitec Bank, you need to know the correct procedure. In this article, we'll guide you on how to cancel a debit order Capitec.

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Table
  1. Check if you are authorized to cancel the debit order
  2. Gather the necessary information
  3. Cancel the debit order using the Capitec banking app
  4. Cancel the debit order using USSD
    1. Note:

Check if you are authorized to cancel the debit order

Before canceling a debit order with Capitec Bank, you need to make sure that you are authorized to do so. If you have authorized a third party to debit your account, you should contact the company or person directly to cancel the debit order. You can only cancel the debit order yourself if you have personally authorized it.

Gather the necessary information

Before you cancel the debit order, it is essential to gather the required information. To cancel the debit order, you will need the following:

  • The name of the company or person that is debiting your account.
  • The amount of the debit order.
  • The date of the debit order.
  • The reference number of the debit order.

Cancel the debit order using the Capitec banking app

You can cancel the debit order using the Capitec banking app if you have registered for cellphone banking. Here are the steps:

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  1. Log in to your Capitec banking app.
  2. Select "Transact" from the menu.
  3. Click on "Debit Orders." You will see a list of all debit orders currently linked to your account.
  4. Select the debit order you want to cancel.
  5. Click on "Cancel debit order."
  6. Confirm the cancellation by following the on-screen prompts.
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After following these steps, you will receive a confirmation message that the debit order has been canceled. It is always advisable to double-check that the debit order has been canceled by checking your transaction history.

Cancel the debit order using USSD

If you don't have access to the Capitec banking app, you can still cancel the debit order using USSD. Here are the steps:

  1. Dial *120*3279# from your registered mobile number.
  2. Select option 9 for "More."
  3. Select option 4 for "Cancel debit orders."
  4. Enter your mobile banking PIN.
  5. Select the debit order you want to cancel.
  6. Confirm the cancellation by following the prompts.

You should receive confirmation that the debit order has been canceled. It is advisable to confirm by checking your transaction history.

Note:

It is important to note that you should cancel the debit order at least two business days before the debit order date to ensure that it is canceled in time. If the debit order is scheduled to go off within two business days, you should also contact the company or person that is debiting your account and let them know that you have canceled the debit order.

Following these steps will ensure that you successfully cancel a debit order with Capitec Bank.

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