Welcome to our guide on how to cancel your MTN contract. Contracts can be a great option when it comes to securing a plan for your phone service. However, there are times when you may have to cancel that contract for one reason or another. While the idea of cancelling a contract might seem daunting, it is actually quite simple if you follow the right steps. In this guide, we will provide you with a step-by-step guide on how to cancel your MTN contract.
Step 1: Check Your Contract
The first step to cancelling your MTN contract is to check the terms and conditions of your contract. It is important to check your contract because it will give you an idea of what to expect while cancelling your contract. Look out for important details like the stipulated time for giving notice and the possible consequences of cancelling your contract.
What to look out for in your contract:
- Your contract's notice period
- The cancellation process
- The consequences of cancelling your contract
- The fees involved in the cancellation process (if any)
Step 2: Give Notice
After checking your contract, the next step is to give a notice of cancellation. This ensures that the service provider is aware of your intentions to cancel the contract.
To give a notice, call or visit the nearest MTN service center in your area, and inform them that you would like to cancel your contract. You would be asked for some information to confirm your identity and your contract agreement details.
Note:
It is important to keep your notice in writing and keep a copy of the document. This is an evidence in case of any disputes that may arise later.
Step 3: Pay Outstanding Charges
Once you have given notice, you will need to pay outstanding charges. It is important to ensure that you pay for any outstanding charges before cancelling your contract. These charges may include any pending bill for the month that you are currently on, or any additional charges you incurred as a result of using an add-on service.
Once you have paid your outstanding charges, you will receive a cancellation reference number from MTN which confirms that your request to cancel your contract has been received.
Step 4: Return Your Phone
When you have paid all outstanding charges, the next step is to return your phone. This is required to complete the cancellation process.
You would need to return the phone in good working condition and with all its accessories. If possible, ensure that the phone's original packaging is intact, as this will make it easier to return.
Step 5: Wait for Confirmation of Contract Cancellation
The final step is to wait for confirmation of your contract cancellation. This would confirm that your cancellation process is complete.
Once confirmation has been sent to you, contact the MTN customer service center a week later to confirm that your account has been fully cancelled.
Conclusion
With this guide in hand, you should now be able to cancel your MTN contract with ease. Remember to check your contract, give notice, pay any outstanding charges, return your phone, and wait for confirmation. Following these steps will help ensure that your MTN contract is cancelled successfully.
