How To Cancel Duepoint

How To Cancel Duepoint

Duepoint is a South African financial services provider that offers access to loans, insurance, and investments. If you are a Duepoint member and have decided to cancel your membership or subscription, you can follow these steps to do so.

📝 Index
  1. Canceling Your Duepoint Membership
    1. Important Notes
  2. Contacting Duepoint Customer Service
    1. Talking to a Representative

Canceling Your Duepoint Membership

To cancel your Duepoint membership, you will need to follow these steps:

  1. Log in to your Duepoint account on the website.
  2. Click on "Settings" in the top right-hand corner of the page.
  3. Select "Membership" from the drop-down menu.
  4. Click on "Cancel Membership."
  5. Follow the prompts to complete the cancellation process.

Important Notes

Before you cancel your Duepoint membership, there are a few important things to keep in mind:

  • Refunds: Duepoint does not offer refunds for unused portions of your subscription, so make sure to cancel your membership before the next billing cycle.
  • Automatic Renewal: If you do not cancel your membership, it will automatically renew at the end of each billing cycle.
  • Cancellation Window: Duepoint requires a cancellation window of 30 days, so make sure to cancel your membership at least 30 days before your next billing cycle.

Contacting Duepoint Customer Service

If you have any questions or concerns about canceling your Duepoint membership, you can contact their customer service team by phone or email:

Contact MethodContact Information
Phone+27 21 426 0191
Email[email protected]

Talking to a Representative

If you choose to call Duepoint customer service, you will need to follow these steps:

  1. Call Duepoint at +27 21 426 0191.
  2. Select the appropriate option from the automated menu.
  3. Enter your Duepoint membership number or social security number.
  4. Follow the prompts to speak with a representative.
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If you choose to email Duepoint customer service, you can expect a response within 1-2 business days. Make sure to include your membership number and a detailed explanation of your issue.

Canceling your Duepoint membership is a quick and easy process as long as you follow the steps outlined above. If you have any questions or concerns, don't hesitate to contact Duepoint customer service for assistance.

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