How To Cancel Vodacom Contract After 24 Months

How To Cancel Vodacom Contract After 24 Months

Are you looking to cancel your Vodacom contract after being under their services for 24 months? We understand that life circumstances can change, prompting you to seek contract termination. Canceling your contract should not be a daunting task. This article guides you on how to cancel your Vodacom contract after 24 months.

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Table
  1. Step One: Check Your Vodacom Account Balance
  2. Step Two: Call Customer Service
    1. Things to Note When Calling Customer Service
  3. Step Three: Return Your Vodacom Devices
    1. Vodacom Device Rental Agreement
  4. Step Four: Await Confirmation of Contract Termination
    1. Early Termination Fees
  5. In Conclusion

Step One: Check Your Vodacom Account Balance

Before you cancel your contract, it's crucial to ensure that all outstanding balances are cleared. Check your account balance by dialing *135# or logging into the My Vodacom app. If you have an outstanding balance, settle it before proceeding with the contract termination.

Step Two: Call Customer Service

The next step is to call Vodacom customer service on their helpline number, 135. You will be prompted to select the cancellation option. After selecting the cancellation option, a Vodacom representative will take you through the contract termination process. They may ask for your details to verify that you are the account holder.

Things to Note When Calling Customer Service

  • Have your account details ready, including your account number and ID number.
  • Be prepared to answer security questions to verify your identity.
  • The Vodacom representative will inform you of any early termination fees that may apply to your specific contract.
  • Ensure that you request a reference number for the cancellation.
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Step Three: Return Your Vodacom Devices

If you have any devices under Vodacom's rental agreement, you will need to return them after canceling the contract. Contact Vodacom customer service to determine the best drop-off points in your area.

Vodacom Device Rental Agreement

If you have any devices under Vodacom's rental agreement, you will need to return them after canceling the contract. Contact Vodacom customer service to determine the best drop-off points in your area.

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Step Four: Await Confirmation of Contract Termination

After the cancellation request, Vodacom will verify your request in a set period. You will receive an email or message confirming the termination of your contract. Ensure that you do not make any payments on the account after the cancellation is confirmed.

Early Termination Fees

Early termination fees vary by contract and contract period. Ensure that you have understood the terms of the termination fees before proceeding with the cancellation to avoid any unnecessary costs.

In Conclusion

Cancelling your Vodacom contract after 24 months is a straightforward process. Ensure that you have cleared any outstanding balances and returned any rental devices before requesting termination. You will need to call customer service and await confirmation of cancellation. With the right approach, you can cancel your contract with minimal hassle.

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