If you are a user of Showmax on DSTV, there may come a time when you decide to cancel your subscription. It could be because of multiple reasons such as the content doesn't interest you or you want to switch to another OTT (Over the Top) streaming platform. In this article, we will guide you through the process of canceling Showmax on DSTV.
Steps for canceling Showmax Subscription on DSTV
Here are the steps to follow for canceling your Showmax subscription on DSTV.
Step 1. Log in to your DSTV account
To begin the cancellation process, you need to sign in to your DSTV account. You can sign in through the official website or the DSTV mobile app by using your login credentials.
Step 2. Go to "My Account"
After logging in, you will see the "My Account" option on the home screen. Click on it, and you will see all the services you have subscribed to.
Scroll down to the "Showmax" section and click on it. You will see your Showmax subscription details on the next screen.
Step 4. Cancel Subscription
Click on "Cancel Subscription" or "Disable Subscription" to deactivate your Showmax account. If you cannot find an option for canceling your subscription, you can contact the DSTV support team for assistance.
Important Tips to Remember
Here are some important tips that you should keep in mind while canceling your Showmax subscription:
- Review the Cancellation Policy: Before canceling your subscription, review the cancellation policy to know if there are any charges or penalties.
- Cancel Before the Billing Cycle: Cancel your subscription before the billing cycle ends to avoid being charged for another month.
- Don't Delete Your Account: If you are planning to reactive your Showmax account in the future, don't delete your account. Deactivating your account will save your account settings and viewing history.
- Ask for Assistance: In case you have difficulty in canceling your subscription, asking for assistance from the DSTV support team is recommended.
Canceling your Showmax subscription on DSTV is a straightforward process that you can complete in just a few steps. Remember that you should review the cancellation policy before starting the process, cancel your subscription before the billing cycle ends, and do not delete your account if you plan to reactivate it in the future.