How To Dispute A Debit Order On Capitec App

How To Dispute A Debit Order On Capitec App

Welcome to our article on how to dispute a debit order on Capitec App. Have you ever found an unexpected debit order on your Capitec account? Or maybe you've been double-charged for a transaction? Keeping track of your finances can be stressful, and it's not uncommon for mistakes to happen. Fortunately, you can dispute these errors using the Capitec App. In this article, we'll guide you through the process of disputing a debit order to resolve the issue as quickly and efficiently as possible.

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  1. Step 1: Identify the disputed transaction
  2. Step 2: Contact Capitec
    1. TIP: Keep calm and be polite!
  3. Step 3: Provide evidence
  4. Step 4: Review the outcome
  5. Why it's important to dispute a transaction ASAP
    1. Conclusion

Step 1: Identify the disputed transaction

The first step in disputing a debit order on Capitec App is to identify the exact transaction you wish to dispute. Check your recent transactions on the app's dashboard and make a note of the transaction date, time, and amount. Try to be as specific as possible with your description of the transaction, as this will help Capitec to resolve the dispute more quickly.

Step 2: Contact Capitec

Once you have identified the disputed transaction, it's time to get in touch with Capitec. You can do this by tapping on the "help" tab in the app's main menu and then selecting "dispute a transaction." Alternatively, you can call Capitec's customer service center and speak to a representative about the disputed transaction. Be sure to have your account details handy and provide a clear, concise explanation of the issue.

TIP: Keep calm and be polite!

Remember that the customer service representative is there to assist you, and getting angry or upset will not help the situation. Stay calm, be polite, and focus on explaining the situation as clearly as possible. This will help to ensure that your dispute is resolved quickly and efficiently.

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Step 3: Provide evidence

After you have explained the issue to Capitec, they may ask you to provide evidence to support your dispute. This could include screenshots of the transaction, receipts or invoices, or any other documentation that would help to prove your claim. Make sure you have all of the necessary evidence ready before contacting Capitec to ensure that the process runs smoothly.

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Step 4: Review the outcome

Once Capitec has reviewed your dispute, they will provide you with a resolution. This may involve refunding the disputed amount, reversing the transaction, or providing further instructions on how to proceed. Make sure you fully understand the outcome before proceeding, and don't hesitate to ask for clarification if needed.

Why it's important to dispute a transaction ASAP

Disputing a debit order on Capitec App as soon as possible is important for a few reasons. First, it allows Capitec to investigate the issue efficiently and provides the best chance for a resolution in your favor. Secondly, if you have been charged incorrectly or suffered fraud, taking immediate action can help to protect your account and finances in the future.


If you encounter an unexpected debit order or fraudulent transaction on your Capitec account, don't panic. By following the steps outlined in this article, you can dispute the transaction quickly and efficiently using the Capitec App. Remember to keep calm and provide clear, concise information to ensure the best possible outcome and protect your financial well-being.

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