How To Divert Calls On Mtn

How To Divert Calls On Mtn

Welcome to our article on How To Divert Calls On MTN. Call diversion is a great feature that allows you to redirect incoming calls from your MTN line to another phone number or voicemail. This feature is particularly useful when you are unable to answer calls or when you are unavailable or out of reach.

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Table
  1. Requirements to divert calls on MTN
  2. How to set up call diversion on MTN
    1. Method 1: Using USSD
    2. Method 2: Using MTN Call Centre
  3. How to cancel call diversion on MTN
  4. Types of call diversion on MTN
    1. Unconditional call diversion
    2. Conditional call diversion
  5. Conclusion

Requirements to divert calls on MTN

To divert calls on MTN, you need the following:

  • An MTN line with call diversion feature
  • A phone number to which calls will be diverted
  • A phone that supports call diversions (optional)

How to set up call diversion on MTN

Method 1: Using USSD

You can set up call diversion on your MTN line by dialing a USSD code. Follow the steps below:

  1. Dial *21*Phone Number#. For example, if you want to divert to 08031234567, dial *21*08031234567#
  2. Press the call button and wait for the confirmation message.
  3. Call diversion is activated.

Method 2: Using MTN Call Centre

You can also set up call diversion by contacting the MTN call centre. Follow the steps below:

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  1. Dial 180 from your MTN phone.
  2. Select your preferred language (1 for English).
  3. Select option 6 for 'Manage My Account'.
  4. Select option 1 for 'Call Divert'.
  5. Follow the voice prompt to set up call diversion.
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How to cancel call diversion on MTN

If you want to cancel call diversion on your MTN line, follow the steps below:

  1. Dial #21# from the MTN line with call diversion.
  2. Press the call button and wait for the confirmation message.
  3. Call diversion is cancelled.

Types of call diversion on MTN

Unconditional call diversion

This type of call diversion redirects all incoming calls to the phone number you have specified, without allowing the phone to ring first.

Conditional call diversion

This type of call diversion redirects incoming calls to the phone number you have specified, only when specified conditions are met. Some of these conditions include when your phone is switched off or when you are unable to answer the call within a specified number of rings.

Conclusion

In conclusion, call diversion is a useful feature that helps to ensure that you never miss an important call. To activate call diversion on your MTN line, use the USSD code or contact the MTN call center. Remember, you can also cancel call diversion at any time by using the USSD code. We hope you found this article informative.

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