How To Reverse Airtime On Capitec App

Welcome to an easy-to-follow guide that will show you how to reverse airtime on Capitec app.

What is airtime reversal on Capitec app?

Capitec app provides a convenient way for customers to buy airtime for their mobile phones. However, sometimes things do not go as planned. Maybe you buy airtime for the wrong number or the recharge fails to arrive on your intended recipient. In those cases, Capitec app allows you to reverse the airtime.

The steps to follow to reverse airtime on Capitec App

Follow these easy steps to reverse airtime on Capitec app:

1. Open your Capitec app and log in using your credentials.
2. From the home screen, tap on the "Transact" option.
3. Select "Airtime" among the options available.
4. On the next screen, you should see a list of airtime purchases you have made in the past. Find the one you want to reverse and tap on it.
5. Scroll down to the bottom of the screen, and you should see an option to "Reverse" the transaction. Tap on it.
6. If the reversal is successful, you should receive a confirmation message on the app and any charges associated with the purchase should be reversed to your account.

Things to note before you reverse airtime on Capitec App

Keep the following in mind before contemplating an airtime reversal using Capitec app:

• Airtime reversal can only be done on transactions made using the Capitec app.
• The reversal should be done within 24 hours of the initial transaction.
• If the purchase was made from an e-wallet or a prepaid voucher, then the reversal may not be possible and you might need to contact customer care for assistance.
• If the recipient of the airtime has already used or transferred it, you may not be able to reverse the transaction.

Conclusion:

Reversing airtime on Capitec app is a straightforward process that can come in handy when things don’t go as planned. The app provides clear instructions on how to go about it, and by following the steps above, you should be able to request a successful reversal within minutes. Remember, you only have 24 hours to reverse the transaction, so act promptly when you realize you’ve made an error in your airtime purchase.