Welcome to this tutorial on how to reverse eWallet transactions with FNB mobile application. With the growth of digital transactions, mobile banking has become more of a necessity than a luxury. As a result, banks have come up with various digital banking solutions that allow customers to access banking services from the comfort of their homes or offices. FNB mobile application is one such solution that offers a wide range of banking services to its users, including eWallet.
What is an eWallet?
An eWallet is an electronic wallet that allows you to send and receive money using your mobile phone. It is a virtual store of money that you can use to pay for goods and services at various merchants. You can also use eWallet to send money to your friends, family or business associates.
Why would you want to reverse an eWallet transaction?
There are several reasons why you would want to reverse an eWallet transaction. For instance, you may have sent money to the wrong recipient or you may have sent more money than you intended to. In such cases, you may want to reverse the transaction to retrieve your money.
How to reverse an eWallet transaction using FNB mobile application
Before proceeding with the reversal process, ensure that you have sufficient funds in your eWallet to cover the transaction. If you do not have enough funds, the reversal process will fail.
Step 1: Open FNB mobile application
To be able to reverse an eWallet transaction, you need to have the FNB mobile application installed on your mobile phone. Open the application by clicking its icon on your phone's home screen.
Once you have opened the FNB mobile application, navigate to the eWallet menu by clicking on the 'Menu' icon at the bottom right corner of the screen. This will open a list of options, including 'eWallet Services'.
Step 3: Select 'eWallet Services'
Click on 'eWallet Services' to access the eWallet functions menu. This menu allows you to view your eWallet balance, send money, receive money, and reverse transactions.
Step 4: Click on 'Reverse Transaction'
To reverse an eWallet transaction, click on 'Reverse Transaction' from the eWallet functions menu. This will open a list of transactions that are eligible for reversal.
Step 5: Select the transaction to reverse and confirm details
From the list of transactions that are eligible for reversal, select the transaction you want to reverse. Check the details of the transaction to ensure that you have selected the correct one. Once you are satisfied with the details, confirm the transaction by clicking on 'Reverse'.
Step 6: Confirmation
The FNB mobile application will ask for confirmation before proceeding with the reversal process. Click 'Yes' to confirm that you want to reverse the transaction.
Step 7: Wait for the transaction confirmation message
Once the reversal process is complete, you will receive a confirmation message from FNB on your mobile phone.
Conclusion
That is how you can reverse an eWallet transaction using FNB mobile application. Note that the reversal process is not instant, and it may take up to 24 hours for FNB to process the transaction. So, if you have sent money to the wrong recipient or sent more money than you intended to, do not worry. Follow the steps outlined above, and you will be able to retrieve your funds.
